Find the latest news, articles and advice when it comes to customer relationships. Are you ready for the challenges that running a new business will bring? We provide information about starting up and running a business in the UK.
While a lot of people are of the impression that it’s too late to set up an Instagram account for their business, that’s not the case. You might be slightly late to the party but you definitely aren’t TOO late.…
Business in general is developing and changing at rapid rates. Included in this is the way that we communicate with our customers. From live chats and chatbots to social media messages, customer service and the methods we’re using to deliver…
Maybe you’ve heard about influencer marketing but you’re not quite sure what it is and whether or not it’s something that you should be incorporating into your digital marketing strategy? To put it simply, influencer marketing is when a brand…
Unfortunately, business owners must always be prepared to deal with bad publicity and the implications it can have on their business. However, if dealt with efficiently and appropriately, you can minimise the damage that bad publicity can cause in order…
So many businesses are so focused on attracting new customers, that they can often forget to take care of their existing ones, and it’s these customers that have the biggest potential for increasing profit margins. Not only can the potential…
Maintaining happy customers is an absolute integral part of business, whether you’re selling a product or a service. Happy customers are more likely to stay loyal, and this in turn brings in new customers from sources such as word-of-mouth and…
If you’re wanting to make an impact and expand how much you sell online, establishing a trustworthy presence is integral. People like to buy from businesses they can trust but establishing that trust can take time. However, it’s definitely something…