As an employer, dealing with conflicting staff can often be a difficult and stressful situation to handle. However, in order to maintain a productive and positive workforce, employers must be able to face conflicts head-on and deal with them professionally and fairly. It’s important that employers are able to restore and sustain a positive working environment for all employees.
Don’t Avoid the Situation
One of the most important things to remember if you are faced with conflicting staff, is that it’s extremely important not to leave it too late before you face the situation. As a leader, you want your employees to see that you are willing to help them overcome difficult situations in the workplace – not run from them. If employees see their leader recognising that there are conflicts, but they are not doing anything to resolve the situation, then you will risk losing the respect of your employees. Not only that, but other members of staff may begin to make it their responsibility to sort out the situation themselves. This isn’t the best solution in terms of dealing with conflicting staff or for your reputation as a leader.
Making sure that you have got evidence of any wrongdoing or conflicts within the workplace is very important when it comes to dealing with the situation head-on. It’s important for leaders to recognise when behaviour from certain members of staff is negatively affecting the performance of other employees. Once you are able to identify that this is happening, this is when the action should be taken. Leaving the situation to fester is definitely not a suitable way to handle the situation. Doing so could result in leaving you with a negative reputation and a very unproductive and unhappy working environment.
Understand your Boundaries
It’s incredibly important to understand what your boundaries are when dealing with conflicting staff. Everyone handles conflict very differently so it’s important for you to understand the possible pitfalls and rewards of dealing with conflict within the workplace. If you do not understand your boundaries, managing conflict can become unmanageable. This will therefore only lead to further problems within your workforce. Recognising how different members of staff handle conflict will allow you to alter how to come to handle and resolve the issues. Not only that, but it will also help you to implement structured procedures in order to prevent conflict from arising again.
Respect Differing Opinions
Respecting everyone’s opinion and point of view is really important in dealing with conflict. Nowadays, the workplace is more diverse than ever before. Therefore, being able to deal with conflict by respecting everyone’s differences will not only aid in resolving these difficult situations, but it will also help with managing different members of staff.
Facing conflict within the workplace is incredibly important and the best way of doing this is to just face the situation head-on. But be careful not to just assert your authority. These sorts of situations are not about identifying a hierarchy and making it clear who holds authority. It’s important for employers and leaders to be an individual that other members of staff can approach with work-related problems. Employees should feel confident that you are there to provide guidance and support. A leader should portray the ability to provide a neutral position in difficult situations such as employee conflict. But most importantly, the ability to manage and resolve these situations in a way that works for all individuals involved.
There are lots of ways that employees want to deal with conflicting staff, but it’s a good idea to get procedures and practices in place for dealing with these situations. You may want to alter your procedures over time as you manage and resolve any conflict matters that you have. Making improvements based on your experiences is a great way to avoid difficult situations arising again in the future.
Communication in the workplace is incredibly important. Whether you’re in a small or growing business, these 5 Ways to Improve Communication tips can help you avoid communication breakdowns in the workplace.